kintails Repair and Renewal
Like every dog and their owner, each of our products has a story to tell and we believe in the importance of timeless design. Using only the highest quality materials, our items are made to last and only become more beautiful and precious as they age.
We use the highest quality vegetable tanned Italian bridle leather. However leather is a natural material which means sometimes the rough and tumble of everyday life mixed with exposure to extreme elements (please refer to our leather care guide) can begin to take its toll. To practice less waste all our hardware is made from solid brass which can last the test of time which is why we offer a Repair and Renewal scheme.
If your collar or lead is just in need of some TLC, we can clean and treat the leather along with replacing any old rivets. We will clean up the old hardware as much as possible but it’s still the same hardware you had before so could still show marks of wear and tear. We charge £5 for this service.
If you’re looking to buy a new collar/lead, you can send us your old kintails items and we will re-use the original hardware to make your new collar/lead. You will receive 30% off your order for using the old hardware as a Thank You for helping us to reduce waste.
Terms and Conditions
We can only offer the above service on kintails products
You can upgrade to a different size or colour from the original order.
You are responsible for sending the original items to our kintails studio but we will cover the price of the postage for return the repaired/renewed item.
Please contact firstname.lastname@example.org to find out more and use this service.